My friends and our guests often ask me what «doing marketing» at a dive resort really means. «What do you do all day, Monika?»
I usually like to answer that I just hang around a little, enjoy the beach and the sun and go diving all the time.
Well, not quite… My workday starts at 8am with the daily staff meeting. We all gather in a circle on the floor between the office and the dive centre. First, everybody gets called out to check if they are present. Without this daily routine, I guess some of the staff would just show up to work whenever they please. Or not at all. Afterwards, we are informed about the day’s events or exchange information between the various departments. At the end of the meeting, we all pray in silence, everybody according to their religion. Or – for those that are not religious – we keep silent for a minute or two.
After the meeting, I usually try to get hold of some of the dive guides to hand them the camera and ask them to take pictures of our guests during coffee break between two dives. One of my responsibilities is to manage the “Guest Comments” page on our website, including the guest pictures.
The rest of the day I spend at my desk, planning social media campaigns, writing newsletters, updating the website with new info or assets and once in a while creating ads, leaflets or other printed promotional material. I also write press releases and advertorials and deal with dive magazines or other publications and websites around the world for editorial or advertising space.
Whenever we participate at a dive show, my job is to make sure we have enough printed promotional material for our booth or to send images and videos to our partners or the organizers of the show for their website or other channels.
Additionally, I also deal with expat organisations in Asia to promote Raja4Divers to their members. They represent a target group that lives closer to Raja Ampat than our other visitors from Europe or North America and are therefore likely to visit us.
And then, there is the guest relations part of my job, which basically starts the moment I set foot in the office in the morning and ends in the evening when I leave the restaurant or the bar to go to sleep. This is not all hard work, but it just means I am constantly available to our guests whenever I am not in my room. Don’t get me wrong, I love the contact with our guests, and almost all of them are great! There are just days I wish I could «go home», close the door and spend a quiet evening on my couch watching TV.
Of course, this is what working in tourism or at a resort is like. Anybody who has ever worked in the hospitality industry will tell you the same. But for me, this is new as I have never worked in this area before. But I’m getting used to it and enjoying it. And I also love my day off, when I relax in my hammock and read for hours. Or I spend the morning diving with our guests and «work» a little…
I never even dreamt of working on a remote island in Indonesia, but life has a way of taking care of itself…